Our Clients
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Our Client expect the following

  • Our Clients expect provision of services as follows:
    •  A transparent  housing allocation process
    • Efficient management of occupational leases
    • Prompt payment of utility bills i.e. Nairobi Water and Sewerage Company and Kenya Power
    • Timely payment of Ground Rates
    • Timely payment of Land Rent
    • Safe and healthy environment
    • Courteous and timely responses to request and enquiries.

Client Obligations

  • The Department expects its clients to:
  • Treat  staff with respect and courtesy
  • Provide sufficient and accurate information to enable us give appropriate responses.
  • Observe and adhere to rules and regulations.
  • Provide feedback and comments on the quality of service rendered.